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Remove 2020 Remove Abandon Call Remove industry standards Related Topics
Answering services Abandon rate Quality management Service level APIs Metrics Wait times Benchmark Upselling Interactive Voice Response More Related Topics >
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8x8 Launches Speech Analytics and Integration Framework

8x8

FEBRUARY 6, 2019

View more than 20 selectable columns of detailed information on call activity by extension. Call detail records. Get historical information about all calls processed in the selected time frame, including real-time missed and abandoned call details for quick call-back—to avoid missing leads or customer service opportunities.

Analytics 48
Analytics CRM APIs Contact Center 48
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Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. Handpicked related content: The Golden Rules of Call Center SLAs. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020.

Service level 96
Service level Call Center Abandon rate Metrics 96
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