Why an 80/20 Service Level is Wrong for Your Call Center
Fonolo
JUNE 9, 2014
Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. So that’s a broad strategic reason to de-emphasize service level. If we get more tactical , there two other problems worth mentioning: Service Level Metrics Don’t Correlate With Customer Satisfaction. ” – 2019.
96 
Let's personalize your content