So You Need a Quality Application? Consider These 7 Things
Customer Service Life
JUNE 17, 2019
This article was originally published on the FCR blog on May 24, 2019. How are you currently tracking quality for your customer service team? A robust quality tool already has built in reporting so there’s no need for more formulas or spreadsheets to get to a point where you can analyze your data. Calibrate with all scorers.
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