Customer Service Data is the Nucleus of Your Contact Center: How to Use Data to Inform your Decision Making for Standout Service This Year
SharpenCX
FEBRUARY 10, 2021
Customers who had breakdowns in their interactions rose 10% over 2019 according to The National Customer Rage Study. Interaction data is the thousands of metrics associated with each conversation between your customers and your agents. Your hold times, your service levels, and your abandon rates all fall into this category.
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