Fonolo

NOVEMBER 7, 2018

While this may seem simple enough, call and contact center managers of the 21st Century know better: It ain’t easy. If your contact center is floundering, it’s time for you to plant your feet on terra firma and look globally at your common problems. Gamification. Service Levels.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center.

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Fonolo

DECEMBER 6, 2018

The new platform offers a breadth of new features supporting increased security, reporting, customization, and accessibility, intended to provide customers with the tools they need to handle the growing call-volume and complexity in their contact centers. The Top Contact Center Trends to Watch in 2019.

APIs 57

APIs Abandon rate Gamification Contact Center 57