2019 Abandon Call Feedback Virtual Agent 
Fonolo
APRIL 4, 2023
billion in 2019. Source: Grand View Research 53% of shoppers believe their feedback doesn’t go to anyone who can act on it. Source: Accenture 52% of people around the globe believe that companies need to take action on feedback provided by their customers. billion in 2020, up 16.9% Source: Ameyo 30% of U.S.
Fonolo
JANUARY 4, 2022
billion in 2019. 53% of shoppers believe their feedback doesn’t go to anyone who can act on it. 52% of people around the globe believe that companies need to take action on feedback provided by their customers. 77% of consumers view a brand more favorably when they proactively ask for and collect customer feedback.
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