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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

billion for the first half of 2018. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Over the past 15 years, total WFO revenue has gone from $803.4

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Top 8 Avoxi Alternatives & Competitors in 2022

JustCall

Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Useful features provided include Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and so on. AI agent – An NLP-enabled virtual agent can be deployed to support customers. Image Source.