Top 10 Call Center Trends To Follow For 2023
NobelBiz
FEBRUARY 21, 2023
For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks. billion in 2017 to $10.4 Call center automation doesn’t mean just cutting off humans from the calls.
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