Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Which Topics Are Most Important for Your Customer Service Department in 2017? Call Center Trends 2017.
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