Fonolo

NOVEMBER 1, 2017

The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner last week. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Decrease Handle Time. Reduce Telco Cost.

Call Center 138

Call Center Abandon rate Contact Center Enterprise 138

Mindtouch

MARCH 16, 2020

In the effort to shore up key performance indicators (KPIs) as they relate to customer experience and the customer journey, too many organizations overlook the most important thing: the customer. Download the free ebook. Examining the journey through the customer’s eyes . Abandon rate and bounce rate.

Self service 105

Self service Abandon rate Customer effort Contact Center 105

Fonolo

AUGUST 28, 2018

Our favorite chart: Eight Key Trends to Transform your Digital Customer Experience. Key findings: Between 2015 and 2017, the number of consumers using WhatsApp two to three times a week or more has leapt from 47% to 67% and other chat platforms increased from 38% to 66%. What’s Inside: Lower Abandon Rate.

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65