2016 Cloud contact Contact Center Multichannel 
Lumoa
JUNE 23, 2021
In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
Serenova
JUNE 24, 2020
Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center.
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Serenova
JUNE 24, 2020
Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center?
NICE inContact
OCTOBER 28, 2016
For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. to support varying levels of deployment complexity, including multichannel deployments and. Contact Center and Workforce Optimization Need to Evolve Together.
Serenova
JUNE 24, 2020
Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center?
Fonolo
JANUARY 9, 2018
Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Will we see traction on non-AWS platforms for cloud call centers? In 2016, Avaya announced a partnership with Google on this front, but it’s not clear how productive that was.).
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