2016 Big data Employee engagement Gamification 
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Call Center Trends 2016.
Natalie Petouhof
FEBRUARY 28, 2016
In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . Is the performance of employees consistent across time? With this capability, managers can quickly identify the employees and KPIs that need attention based on their scores or recent trends.
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