2016 Big data Call center experience Surveys 
Fonolo
NOVEMBER 17, 2020
According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Call Center Trends 2016.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance. Talk to them regularly at key points in your relationship with them – when they’ve made a purchase, called your contact center or canceled an order.
Expert insights. Personalized for you.
176 
Let's personalize your content