2016 APIs Chatbots Service level 
Serenova
JUNE 24, 2020
The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. Integration must happen at the time a channel is launched— not after—for optimal omnichannel customer service interactions.
Serenova
JUNE 24, 2020
The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. Integration must happen at the time a channel is launched— not after—for optimal omnichannel customer service interactions.
Serenova
JUNE 24, 2020
The use of omnichannel contact centers has increased from 8% in 2016 to 31% in 2019, according to Nemertes Research’s 2019-20 Intelligent Customer Engagement research study of 518 organizations. Integration must happen at the time a channel is launched— not after—for optimal omnichannel customer service interactions.
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