Remove 2016 Remove Abandon Call Remove Abandon rate Remove Morale
article thumbnail

8 Contact Center KPIs Add to your Management Tool Box

SharpenCX

Optimize for better ACR by intelligently routing calls to agents with the right skillset. Call abandonment rate. As customers, we don’t have all day to wait on a call with customer service. To track your abandonment rate, divide your number of abandoned interactions by your total inbound interactions.