Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel. Cost Per Contact.
78 
Let's personalize your content