2015 Call center experience Customer Service Wait times 
Fonolo
NOVEMBER 17, 2020
“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls.
Talkdesk
AUGUST 23, 2016
With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration. Use Call Center Software Features to Reduce Wait Times. Provide Clear Answers about the Problem.
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