Telltale Signs: How to Identify Call Center Agent Burnout
Fonolo
FEBRUARY 14, 2019
This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. Investing in Agents.
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