2015 Abandon rate Customer Experience eBook 
Fonolo
AUGUST 28, 2018
Our favorite chart: Eight Key Trends to Transform your Digital Customer Experience. Key findings: Between 2015 and 2017, the number of consumers using WhatsApp two to three times a week or more has leapt from 47% to 67% and other chat platforms increased from 38% to 66%. What’s Inside: Lower Abandon Rate.
Fonolo
FEBRUARY 7, 2018
Mercer’s impressive keynote at Engage showed he is ambitious and energized but also not a “cloud idealist” His business unit will include Zang, the group formed from the 2015 acquisition of Esna Technologies , led by Mo Nezaratti. eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate.
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