Fonolo

NOVEMBER 21, 2017

billion is probably the largest ever transaction in the call center industry. This isn’t a call center deal, strictly speaking, but it is part of Avaya bankruptcy which is really the biggest story of the year. If you’re following the CPaaS world, you may recall that Shoretel bought Corvisa at the end of 2015.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

Fonolo

AUGUST 28, 2018

We already covered this CCaaS MQ (See “ Is this the End of the On-Premise Call Center? ”) but it’s important enough to post about twice. Talkdesk is the youngest company to ever be included in a quadrant which speaks to the changing nature of the call center world. What’s Inside: Lower Abandon Rate.

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

Fonolo

FEBRUARY 7, 2018

Spoken built a cloud version of Avaya’s Aura Elite call center technology, so the short term motive here is immediately obvious: to quash the nagging criticism that Avaya has no cloud strategy. Avaya’s new call center, Oceana , would be more immune from this attack. eBook: The ROI of Call-Backs for Your Call Center.

Abandon rate 65

Abandon rate Call Center Engineering Technology 65