2015 Abandon rate call center software Personalization 
Talkdesk
AUGUST 23, 2016
A company’s call center becomes the front line to respond to an influx of calls from customers in need. Use Call Center Software Features to Reduce Wait Times. When a call center experiences a high volume of calls, the wait times can be painful for customers.
Talkdesk
AUGUST 25, 2016
State of Customer Service Report : 55% of consumers expect better customer service now than in 2015. These stats show the increasing expectation of real-time, personalized customer service. A customer rates a service interaction 5 out of 5, stating the experience improved their view of your company.
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