2015 Abandon rate Average Handle Time Personalization 
Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. The Great Contact Center Diaspora. contactcenter #2020trends Click To Tweet.
Talkdesk
AUGUST 25, 2016
Number of calls in queue, average handle times, speed to answer. State of Customer Service Report : 55% of consumers expect better customer service now than in 2015. These stats show the increasing expectation of real-time, personalized customer service. Unfortunately, my insurance bill was due.
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