2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
Comm100
FEBRUARY 16, 2018
As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. The fact that messaging is gaining importance for businesses is no small prize.
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