2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
Comm100
FEBRUARY 16, 2018
Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. A Friction-less Experience Will Be Mandatory. And that has held true over the years.
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