Top 10 Technological Contact Center Trends
Insite Managed Solutions
MAY 23, 2013
Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Customer Feedback: When it comes to improving customer interaction, a whopping 38% of call center managers say that measuring results are one of their biggest challenges. Top 5 Self-Service Pitfalls.
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