2014 Call center experience call center software First call resolution 
aircall
JANUARY 24, 2022
This percentage compares with only 67% in 2014. Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. Here’s how the right software solutions can take your call center from good to great.
Fonolo
FEBRUARY 7, 2013
And the worst of it is, consumers are getting more and more impatient on calls. More than 80% of customers say the experience a company provides is as important as its products. A 2014 AMEX survey found that the maximum amount of time customers are willing to wait is 13 minutes. Outdated contact center technology.
Expert insights. Personalized for you.
126 
Let's personalize your content