2014 Analytics Call center experience Sales 
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. While 89% of contact centers measure the quality of voice, only 50% measure performance on digital channels, down from 61% last year. Call-back technology is finally getting the mainstream acceptance it deserves. Call Center Trends 2014.
aircall
JANUARY 24, 2022
The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. Willingness to escalate difficult calls.
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