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Top Contact Center Acquisitions of 2017

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in 2014, and Oaisys soon after… all contact center companies! eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. In July, Mitel bought Shoretel for $530M, all cash. Decrease Handle Time. Reduce Telco Cost.