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Contact Center Trends 2021: The CX Watershed

Fonolo

ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. Source: The Contact Center Satisfaction Index Mid-Year 2013.

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015.