2013, CRM, Multichannel and Quality management

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Lauren Stafford is a Digital Publishing Specialist at Discover CRM. Call centers can forget about the importance of implementing a system that integrates well with their current CRM solution. Craig joined Software Advice in 2013 after two years as CMO and service strategist for the U.S. @discover_crm. Craig Borowski.

call center software

call center software Call Center Contact Center Analytics

How Generation Z Employees Will Save the World

CSM Magazine

DECEMBER 1, 2021

Who can forget that iconic front cover of TIME Magazine in May 2013 that screamed ‘Me, me, me generation – lazy, entitled narcissists?’ From the moment they are recruited, support young staff with technology that blends mobile and desktop applications with CRM and critical business systems. Think about how Millennials were treated.

Multichannel

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

How Generation Z Employees Will Save the World

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