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Contact Center Trends 2021: The CX Watershed

Fonolo

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Source: The Contact Center Satisfaction Index Mid-Year 2013.

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How to Improve Call Center Customer Service

NobelBiz

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your call center experience gets more interesting when you know your customer well.