2013 Call center experience Consulting Wait times 
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments.
NobelBiz
OCTOBER 30, 2020
Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your call center experience gets more interesting when you know your customer well.
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