2013, Banking, Big data and Customer Care

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2013

Banking

Big data

Customer Care

Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

MARCH 26, 2018

Therefore, come and find out why it is important to pay attention to cross generalization in delivering the customer experience or what the role of artificial intelligence in customer centres is. CEM 7th Annual Customer Experience Management Banking Summit April 10 – 12, Vienna.

Contact Center

Contact Center Call Center Customer Experience Big data

Ready To Eliminate Recontacts? Stop Asking This Question.

Tethr

DECEMBER 7, 2020

Recontacts figure prominently in the story of recurring effort we discussed in our last post on the Four Flavors of Customer Loyalty (the moment the customer “breaks” from the sheer exhaustion of doing business with the company). In no uncertain terms: Repeat contacts are toxic to the customer experience.

Coaching

Coaching Banking Customer effort Wireless

Customer Contact Central

Call Center, Contact Center and Customer Experience Events – April 2018

Ready To Eliminate Recontacts? Stop Asking This Question.

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