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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

CEM 7th Annual Customer Experience Management Banking Summit April 10 – 12, Vienna. The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore.

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The Big Data Challenge/Opportunity: What it Means for Security

Customer Interactions

Organizations are similarly challenged by the overflow of Big Data from transactions, social media, records, interactions, documents, and sensors. But the ability to correlate and link all of this data, and derive meaningful insights, can offer a great opportunity. NICE Interactions Security Situation Management'