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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Craig joined Software Advice in 2013 after two years as CMO and service strategist for the U.S. and the Office of the Mayor of Taipei. TechnologyAdvice.

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How Generation Z Employees Will Save the World

CSM Magazine

Who can forget that iconic front cover of TIME Magazine in May 2013 that screamed β€˜Me, me, me generation – lazy, entitled narcissists?’ Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation.