2013 Agent burnout Blog Contact Center 
SmartAction
DECEMBER 15, 2021
It dropped to 63% until it normalized around 2013. How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? By starting your conversations with AI , live agents can do what they’re meant to do — handle the interactions that require a human touch.
Toister Performance Solutions
DECEMBER 19, 2017
A 2013 Gallup poll found that 40 percent of us get less than that. The Centers for Disease Control and Prevention lists concentration and memory as the two highest-reported effects of insufficient sleep. Share this blog post with employees and discuss it. Here is an overview of each one and how it may harm your customer service.
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