2013 Abandon rate Management Wait times 
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.”
Babelforce
SEPTEMBER 3, 2020
Read: ‘Better FCR – 5 Call Center Solutions to Help Callers, First Time!’ ). Abandon Rate. Abandon rate is simply the proportion of customers who give up while waiting to reach the right resource (generally an agent.). Learn how to improve your contact center abandon rate here. ).
Expert insights. Personalized for you.
176 
Let's personalize your content