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call center professionals Call center experience Abandon rate Gamification Big data First call resolution Average Handle Time Cloud contact Service level Analytics More Related Topics >
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Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Empower your customer service team to handle service tickets across all channels by adopting a virtual call center platform such as 8×8 Virtual Contact Center that is equipped to deliver a consistent omni-channel experience. Add Value by Utilizing Technological Innovations.

Customer Service 104
Customer Service virtual call center Self service Analytics 104
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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