Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Most consumers expect ready access to support or help.
38 
Let's personalize your content