The Future Customer Experience Will Go Virtual

Win the Customer

According to research by Gartner, 89 percent of executives are betting on customer experience as their primary mode of competition before the end of 2016. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support.

Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

Customers expect top-notch service, with no patience or loyalty for companies that don’t provide it. The result is that businesses lose customers instead of the growth they’d planned. Customers value the quality of customer service as much as price and quality of products.

Revealed: Prepare Your Customers For Next U.S. Credit Crisis

Beyond Philosophy

With malls looking at the writing on the wall, businesses are now focused at effective customer engagement strategies. Shoppers are now familiar with the omni-channel choice and quite enjoying it. Key insights for customer handholding. Look at customer psyche.

[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service

Fonolo

Consumers love to communicate with each other over text channels and, according to recent studies , they are eager to use this mode of communication to interact with businesses. No one channel is dominant enough to make the other channels irrelevant.

Empower Your Team With A Customer Service Philosophy

Kayako

Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. So it’s safe to say that customer service is important.

5 Customer Service Metrics You Should be Tracking Right Now

CSM Magazine

Customer service is more than just resolving issues. It is an experience in itself which shapes the brand name. How do you think companies like Amazon and Zappos know what their customers expect and work with maximum efficiency? Customer Satisfaction (CSAT).