Fonolo

NOVEMBER 17, 2020

2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Interaction Mobilizer by Interactive Intelligence.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? That’s because all technology has a “shelf-life”.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? That’s because all technology has a “shelf-life”.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54