VocalCom
JUNE 18, 2020
An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?
Fonolo
NOVEMBER 17, 2020
2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Call Center Trends 2012. Nina TM : Virtual Assistant by Nuance.
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NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! That’s because all technology has a “shelf-life”. For many IT systems this is about seven years. This is also true for call center systems. Why does technology have an expiration date?
NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! That’s because all technology has a “shelf-life”. For many IT systems this is about seven years. This is also true for call center systems. Why does technology have an expiration date?
VocalCom
JUNE 16, 2020
Leveraging Vocalcom’s Free Interim Licenses programme for up to 60 days, applicable on all Vocalcom Cloud contact center solutions including Vocalcom Salesforce Edition, can help organizations of all sizes overcome the challenge of transitioning quickly to a WFH model or manage peaks of activity.
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