Remove 2012 Remove Call Center Remove Virtual Agent Remove virtual call center
article thumbnail

Technology to Improve Call Center Agent Engagement & Productivity

CSR Inc.

Earlier this month, I discussed the growing trend towards home-based call center agents. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.