2012 Big data Interactive Voice Response 
TechSee
MARCH 7, 2019
With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion. These systems also power conversational IVRs and voice-based virtual assistants.
Fonolo
NOVEMBER 17, 2020
Seven hundred twenty-two million smartphones were shipped in 2012, bringing the worldwide installed base to 1 billion. Big Data is Getting Bigger. Companies are increasingly trying to obtain a 360-degree view of the customer by blending customer feedback data with their existing CRM systems. Call Center Trends 2012.
Expert insights. Personalized for you.
104 
Let's personalize your content