Remove 2012 Remove Average Handle Time Remove industry standards Remove Wait times
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Average handling times (AHT) increase. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. This juggling act severely impacts lead quality and quantity. Errors happen.