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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

For every customer episode – paying a bill, getting technical support with activating a device, etc. Current approaches to automation in contact centers are mainly focused on structured data, text and voice. These systems also power conversational IVRs and voice-based virtual assistants.