2012, Analytics, Calibration and outsourcing

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2012

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. She currently resides in the Greater Los Angeles Area.

Call Center

Call Center call center software outsourcing Coaching

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Through outsourcing their Quality Assurance to a country that offers labor at a lower wage.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Customer Contact Central

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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