25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Therefore, it is very important that the contact center have a strong training session for any given campaign so that agents are aware of all aspects and can offer a one-call resolution for each client that they are in contact with.
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