Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely. Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business.
176 
Let's personalize your content