Remove 2012 Remove Abandon rate Remove Big data Remove Interactive Voice Response
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Contact Center Trends 2021: The CX Watershed

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Tip: If your contact center cares about the customer experience, wants to reduce abandon rates, and decrease telco costs, then a cloud call-back solution is a must-have solution for 2017. Reducing Abandonment Rate ( read the success story ). Escalating from a digital channel to voice. Big Data is Getting Bigger.